Datacom

Português English


Learn a little more about our company.

Datacom




Since its establishment in 1998, Datacom has always been focused on the development of technological products and solutions. A constant and growing investment in research and development is a trademark of its history and the leading guidelines that sustains our daily actions.

Datacom boasts the largest development team in Latin America among the manufacturers of products for Telecommunications. We currently have over 350 developers working directly on the creation of new products.

Located in Eldorado do Sul - RS, the Datacom manufacturing plant operates with the most modern SMT assembly lines and includes cutting-edge equipment for assembly control and inspection that, aligned with an automated test system, ensures the quality of the process and final product.

Datacom products are produced according to the most modern standards and certifications. Datacom was the first company in Latin America to certify its products through the Metro Ethernet Forum.

Datacom provides complete solutions, from backbone to access, thanks to an extensive portfolio. Our line of products includes technologies like Metro Ethernet Switches, MSAN, GPON, Multi-service Access Platforms, SDH NG and a large variety of access products built on copper or fiber infrastructure.

Technological services are also part of the Datacom solutions portfolio. As such, we offer solutions such as low and high level design (HLD and LLD) networks, viability analysis, expansion, monitoring and management of networks, 24x7 on site and remote technical support, assisted operation, installation of equipment and training.

The constant quest for client satisfaction is the leading differential feature of Datacom. Through direct and agile communication, we spare no effort in providing quality and unique technical services with professionals that are trained and qualified to respond to increasingly urgent calls in this market.





Certification

The products we develop and sell are approved according ANATEL (Brazilian Telecommunications Agency) regulations and we also offer products in compliance with the European market (CE Mark) requirements. We are members of and offer products certified by the Metro Ethernet Forum (MEF), ensuring full compliance to international standards of Ethernet service.

We believe that the quality of our processes directly impacts our products and services. Since 2003, our Quality Management System is certified according to NBR ISO9001:2008 by DQS do Brasil, and in 2016 we obtained the certification in NBR ISO14001:2004 and OHSAS 18001:2007. The certifications in these three standards is annually renewed by audits of our Integrated Management System which is internationally recognized as a formal representation of our commitment to customers satisfaction and to the quality of our products and services.

Datacom has established a structured reverse logistics system, sharing the responsibility of the product’s components life cycle. Therefore, in order to ensure the return of batteries after use by customers, DATACOM requests them to contact the company so that specific instructions can be provided for this return procedure. This contact shall be through the Quality department by phone +55 51 3933 3100 or by e-mail qualidade@datacom.ind.br. Datacom commits to provide the correct disposal of returned batteries, submitting them to environmentally correct disposal.